GuildLink Installation

Polychrome is able to offer a remote installation service for a fixed fee of just $150 + GST
You will need to download, print and sign the Polychrome GuildLink Installation Agreement prior to installation as we will be accepting software agreements on your behalf etc so we cannot start without this document. Installation is carried out remotely via the internet.

GuildLink Annual Support

Please note that the Pharmacy Guild do not supply support with the GuildLink software, it is provided as an opt-in
service by Polychrome and the details are below. Unless you have returned a support agreement to Polychrome and paid you do not have a support agreement with Polychrome and regrettably we are unable to provide you with support.

Subscribers will receive the following benefits

  • Email and phone based support with using the GuildLink software
  • Full access to web based helpdesk with
    • training / how to videos
    • member forums share info with other GuildLink users
    • tips and tricks
    • software update notices
  • User manual in a printable pdf format
All new enquiries must be logged using the help desk, you will then be assigned a support ticket. Whilst it’s nice to talk, often the reply includes details etc. such as which section of the help covers the issue or details of a video with step by step instructions, these will be confirmed by email.

What is not included

  • Installation of the software, there are software installation notes for those who are technically capable. If you need help installing the software please purchase our fixed price installation option (see above)
  • Assistance with transfer to new equipment, (if you buy new PCs and/or Servers) you will need to purchase an installation option
  • Advice on content for example: Standard Operating Procedures, Policies, Job Descriptions etc.
  • Other PC hardware and or software, we can only provide assistance with the GuildLink system.
To subscribe to an annual support agreement please sign and return the support agreement and subscribe using the button below.
Support agreements cost just $120 + GST per store per year and automatically renew.
Click here to subscribe for support now

GuildLink Software

Before starting please check the system requirements here GuildLink System Requirements
You can download the GuildLink Installer software from here http://www.pgnz.org.nz/guildlink/software/setupguildlink.msi
You can download SQL Server express from here
To check whether you have a 64bit version of Windows right click on Computer and choose properties, check the system type.
The installation guide for technical people can be accessed here GuildLink Installation Guide
Please note that we provide the installation guide as a courtesy, we cannot provide free support if you choose to install the software yourself. If you get stuck we can install the software for you but we charge the same price as often fixing mistakes takes longer than a standard installation.

Finally

If you are looking for custom software we are happy to work with you to develop a solution that matches your needs.